Wednesday, June 04, 2008

After the storm...

In my hundreds of posts are literally thousands of opinions, a few of which may actually be valuable to some readers. But what are not valuable are rants - angry diatribes spraying venom that I recoil from in the blogosphere myself.

But that's exactly the description that best fits my previous post about my new Apache AS710 sprayer. To be sure, I have issues with the operation and design, but there is no excuse not to raise them civilly. I offer none, but do apologize to my readers and the folks at Apache. It was bad writing and bad judgment in one ugly package.

Readers noted the tone of the post and their feedback helped me see my language as both extreme and confusing. Thanks to those who commented. While I have occasionally experienced "blogger's lament" before, I think this one will stay in my memory a little longer. It was unprofessional and childish. Tough seasons and work pressures exaggerate irritations, but I should be way past those days.

My Apache dealer contacted me and we discussed my problems a little more conversationally, and there may be some solutions possible. But is also very possible, that with many other satisfied Apache owners, I am the problem with the machine.

3 comments:

Ol James said...

If you hit your thumb with a hammer and didn't holler..then I would begin to worry. Or think you mute.

KJ@IA said...

Sometimes it takes a little emotion to get some action. All equipment is not user friendly, regardless what the dealer says. By the same token, all "improvements" do not necessarily improve a good product.

Anonymous said...

I think you were fair to Apache. Your only mistake was to think that just because they made well designed models in the past, that this one would be well designed too.

You expressed many a farmers frustration with "progress" designs. Manufacturers now seem to apply Rube Goldberg design practices to functions that could simply be controlled with a lever and valve. The benefit of these complicated systems is often quite small. Furrther, when a sensor fails on an insignificiant system and causes a machine to stop, frustration really builds. More over, most electrical problems are intermittent and difficult to pinpoint.

Farmers are after all customers, and maybe reading about our problems will cause the designers to think about their customer as well as advancing engineering.