Monday, February 05, 2007

Suddenly it all makes sense...

My travails with a new computer are not unique. I have also noticed that in the three days I have run Gilgamesh, it has downloaded and installed over 10 updates.

While Vista is an excellent upgrade to Windows XP, one that is long overdue, in its first week since the launch, it is still suffering from driver-itis… a just-made-up medical term for a lack of drivers. Sadly, this is what happens every time a new version of Windows is released. Unfortunately, Bill Gates didn’t say anything at all about this, nor was he asked. It’s a pity, because it’s the one most annoying thing about a new operating system – where the ecosystem of drivers has not yet caught up with the mothership.

Instead of getting annoyed by Apple’s ads, it’d be much better if Bill Gates could apply as much pressure on software and hardware partners as possible. For me, knowing that the bits of hardware that don’t work properly on my Tablet PC start working because drivers have suddenly become available and have automatically updated themselves through Microsoft’s ‘Windows Update’ service would really have me saying ‘the wow starts now’.

Unfortunately, we’re all still waiting. Yes, it’s only been a week. But when it comes to compatibility with standard hardware that has been available for years, lack of drivers is not good enough. Bill Gates, it’s great to see you on TV spots and interviewed here and there. But what we really all need is our computers working properly. Until the driver issues are solved, for most people, the wow can wait. [More]

Then I read this quiet notice:
Microsoft's per-incident customer support prices were quietly bumped last week as the company rolled out the newest version of its operating system, Windows Vista. Prices for both Windows Vista and XP support were raised, from $39 to $59 per incident while support prices for Office XP and Office 2007 went from $35 to $49 per incident. General support inquiries as well as inquiries for less prominent software, such as Microsoft Money, remain at $35 per incident. [More]

This makes the guys at Google look better and better.

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